Frequently Asked Questions (FAQ)

1. What products do you sell?
We specialize in sneakers, streetwear, and lifestyle fashion products curated from verified suppliers and trusted distribution partners.

2. Are your products authentic?
Yes. We maintain a strict zero-tolerance policy toward counterfeit goods. All products are sourced from verified suppliers and undergo internal review processes to ensure authenticity and quality standards.

3. Where do you ship from?
Our products are shipped from our partner warehouses and suppliers located in Australia and internationally, depending on product availability.

4. Do you ship internationally?
Yes, we offer worldwide shipping. Delivery times may vary depending on the destination and logistics provider.

5. How long does shipping take?
Processing time typically takes 1–3 business days. Shipping time usually ranges from 5–12 business days depending on your location.

6. Can I track my order?
Yes. Once your order is shipped, you will receive a tracking number via email to monitor your delivery status.

7. What is your return and refund policy?
We accept returns within 14 days of delivery for eligible items. Products must be unused and in original condition. Refunds are processed after inspection of the returned item. Please refer to our Refund Policy page for full details.

8. What if I receive a damaged or incorrect item?
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at support@sneakercoutstyle.com. We will arrange a replacement or refund as appropriate.

9. How can I contact customer support?
You can reach our support team via email at support@sneakercoutstyle.com or by phone at +61 39 0689939. We aim to respond within 24–48 hours.

10. Is my payment information secure?
Yes. All payments are processed securely through trusted payment providers. We do not store your payment details.

11. Can I cancel or change my order?
Orders can only be modified or cancelled within 12 hours of placing the order. After this period, orders are processed and cannot be changed.

12. Do you offer exchanges?
We offer exchanges for defective or incorrect items. For size or preference changes, please refer to our return policy and place a new order if needed.

13. Will I have to pay international taxes and duties?
International orders may be subject to import duties, taxes, and customs fees once the shipment reaches your destination country. These charges are determined by your local customs authority and are the responsibility of the customer. Sneaker Court Pty Ltd is not responsible for any additional charges incurred during customs clearance.